Usability Testing Results

Name: Jay Hsu

Age: 22

Profession: Student

Type of Persona: Primary

Date and Time of testing: 11/5/11 7:00 pm

Duration of Test: 15 Minutes

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Questionnaire Results

1) What is your age group?
20-29

2) Were you born in Chicago?
No

3) About how often do you surf the Internet on your cell phone?
Daily

4) Do you have a computer at home?
Yes

5) Do you enjoy watching sports?
Yes

6) Are you a fan of any Chicago sports teams?
Yes

a) If yes, which ones?
Bears, Bulls, and Cubs

7) Do you check game times on your phone?
Yes

8) Do you check scores on your phone?
Yes

9) Do you like to read sports news?
Yes

10) Would you like an easy way to find scores, schedules, and news on Chicago sports teams of your choice?
Yes

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Initial Prototype Reaction

What is your first reaction to the site?
Concise, clean design

What is appealing to you and why?
Information is immediate, without excess irrelevant information

Who is this website built for?
Chicago sports fans

Does this seem like a website designed for someone like you?
With some aesthetic improvements, yes.

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Recorded Rest Results

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User Satisfaction Questionnaire

Did you complete the task quickly and easily?
Yes

Was it the information you expected?
Yes

Are you pleased with the steps taken?
Template needs to be fixed

Did you complete the task quickly and easily?
Yes

Was it the information you expected?
Yes

Are you pleased with the steps taken?
Functional, could be touched up

Did you complete the task quickly and easily?
Yes

Was it the information you expected?
Yes

Are you pleased with the steps taken?
Yes

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Debriefing

What do you think of your first experience with our site?
Easy to use, some aesthetic improvements could be made

What was the most useful aspect of the site?
Information was easily found

What aspects of the site were ineffective?
Comment box was blocked by videos

What improvements do you suggest for the site?
Slight template fixes and aesthetic changes (font/formatting)

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Testing Cases

Test A – Primary persona

Test B – Secondary persona

Test C – Negative persona

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Summary

Summarize the user’s experience in completing each task:

Task 1: All of the users who were tested had difficulty commenting on an article. One user could a see the comments but was unable to submit their comments. In other tests users complained that the videos inhibited them from viewing the comments field.

Task 2: None of the users tested found this task difficult. One user thinks that the user login fields should not be visible one the user has successfully logged in.

Task 3: None of the users fount this to be a difficult task. One user had difficulty navigating back to the calendar once they had entered a game. Overall the users thought this task was really straight forward.

What task did the user have difficulty with?

The users experienced difficulties commenting on an article for several different reasons. Some had trouble submitting a comment once they had written it. Other users could not access the comments field at all.

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List of changes to the site

the changes you plan to implement to your site as a result of the usability testing

Change 1: Modify the comment module. Make the comment session easier to access.

Change 2: Improve the login module. Replace user name and log out button with login fields after user logged in.

Change 3: Slightly change the style of the article page

Change 4: Improve the look of calendar

Provide before and after screenshots of changes

Change 1:

Before

After

Change 2:

Before

After

Change 3:

Before

After

Change 4:

Before

After

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Contribution of members

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